Refund and Cancellation Policy.

We bill for finished work, not for the right to be a client. This page explains when you can cancel and what happens to money already paid.

1. Market Entry Report (US$500)

• Applying and the intake interview are free. You can withdraw at any point before you pay, at no cost.
• If you pay online before the interview and we decide after it that we can't help, we refund the full US$500.
• We invoice the US$500 after the interview. Payment is due within 14 days; if you decide not to go ahead, simply don’t pay and let us know.
• Work starts as soon as payment is received, so the fee is non-refundable once paid.
• We deliver within three weeks of payment. If we cannot deliver the report for reasons on our side, we refund the full US$500.
• If you go ahead with further work, the US$500 is credited against your first invoice.

2. Websites, tools and other one-off work

• Every piece of work is quoted in writing before it starts. Nothing is charged until you approve the quote.
• We invoice after the work is delivered and you have approved it, so there is no advance payment to refund.
• You can stop between deliverables with no penalty, and you keep everything already delivered.
• A deliverable that is already in progress is completed and invoiced before stopping — a half-built website is of no use to anyone.

3. Monthly services

• Maintenance and running services are billed monthly for the work done that month.
• Any minimum term and notice period are stated in the quote for that service. We do not use contracts that renew automatically by default.
• Months already invoiced are not refunded.

4. How to cancel or ask about a refund

Email contact@jinmarketing.jp with your company name and the invoice number. A named person replies within two business days. Approved refunds go back to the original payment method (card or PayPal).

The formal disclosure under Japan’s Act on Specified Commercial Transactions is on our Commercial Disclosure page.